Kwame Christian, CEO of the American Negotiation Institute, business lawyer and bestselling author, knows that mutual understanding leads to a workable path forward in times of conflict. He’s developed a recipe for successful negotiation, which he shares through his podcast, “Negotiate Anything,” and two bestselling books, “Finding Confidence in Conflict” and “How to Have Difficult Conversations About Race.” His recommendations: Diffuse strong emotions by asking questions to understand and acknowledge others’ perspectives to set a foundation for effective communication. Create a connection by listening well and empathizing and building trust. Then, persuade action through compassion, conversational leadership and joint problem-solving.

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