Retired Captain Bob Shannon of Las Vegas Fire & Rescue emphasizes that your organization is perfectly designed to get the outcomes that they are getting, as every organization has a leadership curriculum, formal and intentional, or accidental and by default. Bob dives into the two types of leaders: Positive impact leaders and negative impact leaders. Bob describes the leadership power quadrant including Emotional Intelligence & self-mastery, trust, accountability and effective communication. "You get what you accept, not what you expect!"

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