Yani Smith on Rebuilding Intake from the Inside Out

Lawyers Tell All®: Conversations with Chris Mullins
28/04/2025 22 min
Yani Smith on Rebuilding Intake from the Inside Out

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Episode Synopsis

An intake operations, systems, and strategy expert tells all about why intake is not just a department; it’s the front line of client experience, and successful firms turn it into a powerful, values-aligned engine for justice and growth.

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