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Listen "How Law Firms Can Manage Conflict with Clients the Best Way"
Episode Synopsis
Tanner Jones, your host and Vice President of Business Development at Consultwebs, welcomes you to another episode of the LAWsome Podcast by Consultwebs. In today's episode, Tanner is accompanied by Kelley Keller, the founder & president of Big Bang Legal, LLC (bigbanglegal.com). Aside from practicing law, Kelley works with lawyers and small business owners who are struggling to manage conflict in their lives and work. By addressing the underlying problems that created a particular conflict in the first place, Kelley's clients are better prepared to anticipate conflict in the future and to resolve it before it escalates. Key Takeaways: 00:19 Introduction 01:01 Most common factors that cause conflict with clients 05:51 Steps to avoid disagreements in business 08:00 How attorneys can clarify the client's assumptions 10:35 Constructing the best fee agreements 14:12 More best practices for clear attorney-client communication 15:10 The prospect's research process when hiring law firms 19:40 Conflicts with clients law firms should avoid 21:40 Selecting the clients that match your firm's expertise 23:27 How to tell clients their case is not a fit for the firm 25:50 Legal communication strategies to avoid conflict 28:26 Dealing with disputes in a professional manner 31:13 Last thoughts on conflict. Best way to contact Kelley Keller: https://www.linkedin.com/in/kelleykeller/ [email protected] Discover More About the Podcast and Consultwebs: Subscribe to the LAWsome Podcast by Consultwebs on Apple Podcasts, Google Podcasts, and Spotify Visit the LAWsome website Follow Consultwebs on social media for legal marketing updates: Facebook Instagram Twitter Linkedin YouTube Learn more about Consultwebs at the links below. Law Firm Marketing Agency Services Law Firm SEO Law Firm Web Design Law Firm PPC Law Firm Social Media Law Firm Email Marketing Law Firm Digital Marketing Consultwebs 8601 Six Forks Rd #400, Raleigh, NC 27615 (800) 872-6590 https://www.consultwebs.com https://www.google.com/maps?cid=13646648339910389351
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