In this episode of Late Checkout, Robert McCracken, Director of Venue Operations at Caesar's Entertainment, shares his unconventional journey from a military and biology background to the entertainment industry. He highlights the post-pandemic surge in entertainment demand and addresses the challenges faced, such as inflation, competition for consumer spending, and supply chain issues impacting operations. McCracken also discusses emerging trends like live streaming and virtual reality in entertainment, and the growing influence of AI in customer service and operations management.

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