Peter Cobb outlines the significant impact of a toxic workplace culture, detailing thirty indicators that signal its presence, ranging from high employee turnover and poor communication to a lack of trust and ethical concerns. It also enumerates the various costs a business incurs from such an environment, including financial burdens from staff replacement and decreased productivity, as well as damage to reputation and potential legal issues. Finally, the text offers strategies for tackling these negative cultures at both the organisational level, through measures like leadership accountability and promoting open communication, and at the individual level, providing guidance on managing toxic colleagues or superiors.

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