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Listen "The One-Star Review That Made a Business Famous (ft. Dr. Len Tau)"
Episode Synopsis
Every dentist dreads that first one-star review. The truth? It’s not the review that hurts you — it’s how (or if) you respond.
In this episode with Dr. Len Tau, we break down:
The do’s and don’ts of replying to reviews
The difference between a HIPAA-safe response and the snarky reply you wish you could post
Why taking things offline first is usually the smartest play
How reviews act as signals for your future patients, not verdicts on your past ones
Why bad reviews don’t break your practice — silence does
PS – Alex and I love making Just a Couple of Dentists for you. If you’re enjoying the podcast, share it with a friend. It’d mean the world to us.
In this episode with Dr. Len Tau, we break down:
The do’s and don’ts of replying to reviews
The difference between a HIPAA-safe response and the snarky reply you wish you could post
Why taking things offline first is usually the smartest play
How reviews act as signals for your future patients, not verdicts on your past ones
Why bad reviews don’t break your practice — silence does
PS – Alex and I love making Just a Couple of Dentists for you. If you’re enjoying the podcast, share it with a friend. It’d mean the world to us.
In God we trust