Send us a textWe share a practical framework for building trustworthy AI products and apply it to Joy, an agent that plans a full concert trip. Five pillars—competence, transparency, predictability, alignment and resilience—turn hesitant users into confident delegators.• the shift from usability to trust as the primary interface• the origin story of the trust builder framework• competence through clarification, confirmation and visible progress• transparency with leading reasons, process breadcrumbs and trade-offs• predictability via stable flows and user control• alignment with honest upsells and labeled sponsorship• resilience with plain-language errors, recovery paths and saved state• a final provocation on radical honesty as competitive edge

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