Motoko Murata is the country manager for Mainfreight in Japan. Together we delved into what is making Mainfreight stand out in the ultra competitive area of international freight in Japan. Motoko shares the importance of quality in cargo delivery, investment in technology, and the significance of collaboration and customer communication for smooth operations. We also explored cultural differences in conversation and small talk expectations when building relationships with Japanese customers. Grab your earphones for another Jandals listening experience.Subscribe to our list so you never miss an episode of Jandals in Japan If you enjoyed this episode and it inspired you in some way, we’d love to hear about it and know your biggest takeaway. Head over to Apple Podcasts to leave a review and we’d love it if you would come and say hi (or Kia Ora or Konnichi Wa!) over on @jandalsinjapan on Instagram.In this episode you’ll hear:Motoko’s career in logistics and why she decided to take on the challenge of establishing Mainfreight in JapanHow Mainfreight is innovating in the logistics industry and helping customers in Japan to go paperlessSome things that Japan is teaching Mainfreight about next level care of shipmentsMotoko’s strategy for breaking the ice with new connections in JapanAbout MotokoMotoko Murata is Country Manager of Mainfreight Japan. She has been in the logistics industry for more than 20 years. Motoko joined Mainfreight as a founding member of the Japan office in 2019, and COVID-19 hit not long after. She took on her current role last year to challenge herself to promote the Mainfreight service and culture, as well as the New Zealand Spirit in Japan with the great Mainfreight team.Connect with MotokoWebsite: https://www.mainfreight.com/global/en-nz Jandals in Japan is brought to you by Catherine O’Connell Law and PodLaunch with JayneConnect with Jayne and CatherineLinked In: https://www.linkedin.com/company/jandals-in-japan-podcast/ Instagram: https://www.instagram.com/jandalsinjapan/ Facebook: https://www.facebook.com/jandalsinjapan Youtube: https://www.youtube.com/@jandalsinjapan 

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