Tommy “Tech” Giraux pulls back the curtain on how Honest Burgers scaled fast, kept the vibes, survived chaos (rain-soaked 600-burger giveaways, voucher meltdowns), cooked on a billionaire’s yacht, and is now using AI to free managers to do real hospitality.Tommy Giraux is Head of Systems at Honest Burgers. He joined 12 years ago when there were 3 sites, helped open through the boom to 45 pre-COVID (now 39), and shifted from GM/Ops to building the tech stack that powers speed and consistency. He also helped pilot Smash + Grab after Honest crowdfunded £3m.He explains:◼️ Why 600-burger launch days worked (until they didn’t) and what he’d change now◼️ How an Oxford Circus voucher fiasco became a live lesson in crisis comms◼️ Why brunch flopped three times—and how focusing on “one thing done well” saved the brand◼️ What COVID taught them about redeploying “superstars” and running 5-person teams◼️ How an in-house AI bot (“Pickle”) cuts admin, answers staff questions 24/7, and keeps forecasting steady◼️ What a billionaire’s yacht service revealed about standards, improvisation, and team chemistry◼️ How stagecraft from his pop-punk band days still shapes pre-shift and leadershipTimestamps00:00 Intro — Tommy Tech, 39 sites (50+ now)00:12 Abu Dhabi billionaire’s yacht: building Honest on a boat01:28 Culture at scale: slips, fixes, and values in practice02:50 Joining Honest (2012): training at King’s Cross, opening Site #605:19 Launch giveaways: 600 burgers, rain, and queues round the block07:14 Why the big giveaways stopped07:40 Scaling 3→45→39: COVID whiplash and moving “superstars”08:56 Brunch attempts (x3): great beans, bad fit—lessons learned11:07 Smash burgers + Smash & Grab; £3m crowdfund; Liverpool St pilot12:23 “Tommy Tech” origin story12:36 AI at Honest: killing admin, boosting manager insight; the “Pickle” bot16:00 Forecasting, personalisation, and keeping the human touch17:42 Managers out of the office: from coaching to laptops19:59 Into systems during COVID: best-of-breed stack and partnerships22:17 Tech vs culture: what tools can’t fix24:01 Hiring, first 90 days, promoting from within32:04 The legendary opening team33:44 Pop-punk to hospitality: stagecraft, confidence, and service35:33 WrapIt's All Gravy is a hospitality podcast where we dig out the best stories from industry leaders - about comms, learning, AI, and Gen Z.

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