ITIL® 4 Unplugged - Simplifying IT Service Management

ITIL® 4 Unplugged - Simplifying IT Service Management

Por: Con Punto y Koma
ITIL 4 Unplugged breaks down ITIL concepts, best practices, and real-world applications in a way that’s engaging, easy to understand, and fun! Whether you’re preparing for the ITIL Foundation exam or looking to improve your IT service management skills, this podcast helps you turn ITIL theory into real-world success—without the boring textbook talk.

This podcast is for educational and awareness purposes only and is based on ITIL® 4 best practices. ITIL® is a registered trademark of PeopleCert. All rights reserved.
20 episodios disponibles

Latest episodes of the podcast ITIL® 4 Unplugged - Simplifying IT Service Management

Key Concepts of IT Service Management 03/03/2025
The 7 Guiding Principles - The Golden Rules of ITSM 03/03/2025
The 4 Dimensions of Service Management 03/03/2025
Service Value System (SVS) and Service Value Chain (SVC) – How IT Creates Real Value 05/03/2025
Practices - Fixing Issues and Delivering Value 07/03/2025
Long-Term Service Excellence – ITIL Practices That Keep IT Running 09/03/2025
Managing Requests, Service Levels, and Keeping IT Secure 09/03/2025
ITSM Elevate: The Digital Maturity Model 08/04/2025
ITSM Elevate: From Chaos to Climb: The Human-Side Change in ITSM 23/04/2025
ITSM Elevate: Unlocking the Secrets of Modern Service Desk 16/05/2025
ITSM Elevate: Keeping the lights on with Incident Management 21/05/2025
ITSM Elevate: SLM, “Dear Service Provider, We Need to Talk…” 04/06/2025
ITSM Elevate: Release vs Deployment - Behind the Curtain of Change 11/06/2025
ITSM Elevate: Mapping the Digital Universe - Service Configuration Management Decoded 18/06/2025
Elevate ITSM: Eyes Wide Open - Mastering Monitoring and Event Management 25/06/2025
Elevate ITSM: The Problem with Problems – Inside ITIL 4 Problem Management 02/07/2025
Elevate ITSM: Not Your Grandma’s Help Desk 09/07/2025
Plugged In: Who Signed This Mess? Supplier Management Without Regrets 17/07/2025
Plugged In: The SIAM Fix 24/07/2025
Plugged In: The Brain of IT - Why Knowledge Isn’t Power Until It’s Shared 30/07/2025
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