John Kucera the VP of Product Management at Salesforce and Taksina Eammano, VP, AI & Automation, Service Cloud at Salesforce, work together on a mission to bring automation into the hands of customers. On this episode of IT Visionaries, they explain what they focus on when thinking about automation, and they discuss the role automation and RPA will play in the future of work and life. Key Takeaways: Automation can create better customer experiences When looking at RPA, you have to understand your process before you automate Automation can and will be used to solve really big problems IT Visionaries is brought to you by the Salesforce Customer 360 Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform
-- This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.---IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Ver todos los episodios