Customer service is a critical department in any business because it can make or break both individual relationships and a company's reputation.   In this episode, Meg Porter, Executive Vice President of Enterprise Transformation at Ubiquity, discusses how to build a successful customer service program. She talks about how to train and manage customer service agents, why companies should consider ditching scripts, and why the customer is not always right.   The IPA thanks our member sponsor, Netspend, for helping to make this show possible.   This podcast was recorded on July 14, 2023. Things may have changed by the time you hear it.  

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