Sam Horn is the CEO of the Intrigue Agency, a positioning/messaging consultancy, which helps people design and deliver TEDx talks, keynotes, funding pitches and one-of-a-kind brands. She is also the CEO of the Tongue Fu! Training Institute, a trade-marked communication skills approach, that teaches how to give and get respect at work, at home, online and in public.   Sam talks about writing her latest book: Talking on Eggshells: Soft Skills for Hard Conversations, how to turn conflict into cooperation, having tough conversations for introverts, the eyebrow test, and much more!   "My life is my lab. I ask people if I can use their real life examples."   Episode Highlights   ●      Writing the new book ●      We avoid, accommodate or get angry ●      "Ink it when you think it." ●      Interpersonal and self-awareness ●      The skill of having tough conversations ●      The power of a repeatable phrase ●      The Eyebrow Test ●      Change the conversation   Resources   ●      Talking on Eggshells: Soft Skills for Hard Conversations ●      The Intrigue Agency ●      Tongue Fu! Training Institute

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