In this episode of Insurance Sync, hosts Bobbie Shrivastav and Laurel Jordan engage with Stuart Johnston, Chief Revenue Officer at ManageMy, discussing the evolution of the insurance industry, the importance of engagement at all levels, and the role of technology in driving transformation. They explore how middle management and frontline employees are crucial for successful change, the cultural challenges faced during digital adoption, and the need for a balance between technology and human mindset. The conversation also touches on the competitive advantages gained through data centralization and AI, and concludes with insights on leadership and the future of insurance operations.

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