In this episode of the Weekly Insurance News Wrap, Paige Estritori brings key stories from the insurance industry. The rise of consumer complaints, especially related to term life insurance, dominated headlines with notable compensation payouts in Australia. Despite quick resolution of most grievances, challenges in service delivery and premium disputes persist. Additionally, a surprising legal case shows how policy interpretation nuances can affect settlement cases. Mental health-related claims have also seen a steep rise, with one company adjusting its approach to include additional support for customers. The episode wraps up discussing the controversial practice of "product phoenixing", a tactic leading to health insurance premium spikes potentially triggering legislative action. Tune into the podcast or visit financialservicesonline.com.au for deeper insights.

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