What does effective leadership look like when premiums rise, options multiply, and employers feel the pressure? As premiums rise and the market grows more complex, effective leadership matters more than ever. In this episode, host Ben Markland is joined by Mark Lampen, owner of Health Insurance Specialist, for a practical conversation on staying relevant, balancing technology with relationships, and bringing real solutions to clients. Drawing on more than 30 years in the industry, Mark shares insights on GAP strategies, rising out-of-pocket costs, and why simplicity still delivers results. This episode offers clear takeaways for agents and leaders navigating change in today's insurance landscape.

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