As you may know, here at ICL we are passionate about helping people resolve conflict so who better for us to talk to in this weeks Inspiring Thoughts podcast than former police hostage negotiator, Dominic Human.
 
Dominic and Stephen Adams discuss the art having conflict conversations and how important it can be to 'lean into' difficult situations in order to avoid them from escalating further. Dominic shares some of his experiences and insight into mediation, talking about everything from the lockdown toilet roll scandal to the importance of active listening skills.
 
You can listen to this episode here:

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