Every leader knows the hardest word in the job: no.And many admit they wish they had learned how to say it earlier in their careers.The truth is, no one likes hearing it, and no one enjoys giving it. But “no” is critical to protecting focus and priorities. The key is how you deliver it.In this episode of Insights, I explore 11 ways to say no without demoralizing your team. You’ll see how subtle techniques we use with friends (yes, even at a restaurant) can help leaders set boundaries with grace.Visit us at ThinkNewAmsterdam.com

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