Alicia Butler Pierre has many strings to her bow. She started out as a Chemical Engineer, went to business school and now runs her own company called Equilibria which specialises in operations management. She is a 2x Amazon bestseller author and also has her own podcast Business Infrastructure: Curing Back Office Blues.Alicia has turned business processes from boring to interesting, thanks to her engaging approach which has even resulted in a podcast award for most interesting interview.If you want to maximise the performance of your business with aspirations to scale, then don't miss this interview! PART 20:37 What do a lot of businesses do wrong with their processes?3:34 How to get employees to "buy in" to new processes?10:44 Is it important that new employees can contribute to documented processes?15:10 How to use a low tech approach to map out processes.20:39 Having too many customers for your processes.22:02 Tips for creating the best experience for customers.25:04 Value stream mapping.26:06 Lean Six SigmaFor more great content, go to:https://www.isintosuccess.comhttps://www.instagram.com/insightsintosuccess/https://www.youtube.com/channel/UCVRkDL7gZSP98vnVyZ5445ghttps://www.tiktok.com/@insightsintosuccessEmail us at: [email protected] for supporting us in our journey to find the secrets to success!

Ver todos los episodios