Digital Design of Public Services: Confronting the Accessibility Challenge

20/08/2025 12 min Episodio 16
Digital Design of Public Services: Confronting the Accessibility Challenge

Listen "Digital Design of Public Services: Confronting the Accessibility Challenge"

Episode Synopsis

Governments are increasingly turning to digital platforms to deliver smarter public services, driven by the promise of significant efficiency gains and time savings for citizens. Yet, this transformation presents a critical challenge: how to ensure that these services remain accessible to everyone, regardless of their digital capabilities or circumstances.

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