Reimagining Claims with AI and Empathy

Insider Insights
12/08/2025 22 min Temporada 1 Episodio 1
Reimagining Claims with AI and Empathy

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Episode Synopsis

Kartik Sakthivel, Chief Information Officer, LIMRA and LOMA, sits down with Brent Williams, Founder and CEO, Benekiva, to explore how AI is transforming the insurance claims process. From automating document summarization to redefining human roles through “humanomation,” they discuss how technology can enhance, not replace, the human touch in moments that matter most.

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