Send us a textCan you imagine working as a hotel GM, being exhausted after working a 16-hour shift and then getting a call from a customer asking to translate to the waiter “to not put onions on the pizza”?Sounds horrific right? Well Elitza Stoilova, founder of ai chatbot startup Umni, felt the same way. After watching a YouTube video on chatbots, Elitza, with no technology background, began a journey of improving business operations for 40+ companies in the Bulgarian market. By developing and providing conversational ai chatbot software, she’s on a mission to save 1000s of hours for clients and businesses. In this chat we learn how she got a job in the Pacific American islands, getting burned out from working 14-hour days, her love for zumba, and of course, creating an ai chatbot startup.Show highlights:1:00 – tell me about love at first site (with chatbot)3:40 – chatbot paralegals4:40 – how did you get to the Pacific American islands?7:15 – you speak Bulgarian and Russian, you’re hired8:30 – working as an animator at a hotel10:15 – I lived 3 months without water and power11:38 – getting burned out working 14 hour days14:15 – did you have to bootstrap to get your company off the ground?18:10 – what obstacles did you have to overcome?19:35 – what do customers enjoy about Umni?20:25 – what does implementation look like?21:50 – her dream is to display her chatbot physically inside her store22:55 – a favorite hobby that you enjoy?Do you wish to connect with our special guest?Visit the Umni website: https://umni.bgTune in to every conversation about exciting European Startups and Innovators on Apple Podcasts, Spotify, and Amazon! Leave a rating and review so we can keep making amazing interviews!Listening on a desktop & can’t see the links? Just search for Innovators Can Laugh in your favorite podcast player.Connect with Eric:ViSubscribe and leave a rating to stay updated with the latest startup founders in Europe.Reach your ideal target audience with B2BPodPros: https://www.b2bpodpros.comConnect with Eric on LinkedIn: https://www.linkedin.com/in/ericmelchor/Previous guests include: Arvid Kahl of FeedbackPanda, Andrei Zinkevich of FullFunnel, Scott Van den Berg of Influencer Capital, Buster Franken of Fruitpunch AI, Valentin Radu of Omniconvert, Evelina Necula of Kinderpedia, Ionut Vlad of Tokinomo, Diana Florescu of MediaforGrowth, Irina Obushtarova of Recursive, Monika Paule of Caszyme, Yannick Veys of Hypefury, Laura Erdem of Dreamdata, and Pija Indriunaite of CityBee. Check out our four most downloaded episodes: From Uber and BCG to building a telehealth for pets startup with Michael Fisher From Starcraft Player to Maximizing Customer Lifetime Value with Valentin Radu Revolutionizing Parent-Teacher Communication with Kinder...

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