📊 CX measurement is not empirical. 01:12⚖️ The balance of ascertaining customer sentiment: benefits of higher CX level. 03:04👍 FIs growing proficiency: good self-service beats great personal service every time. 04:46🤝 Innovation attracts younger generations: CX will not improve without employee education.06:54💡 Ideas worth exploring: a CX Focus Group, Tech Wolves, OmniChannel. 07:37✅ Question of the overall impression before any specific question. 10:43📈 CX concept is like holding a hand full of jello, but improvement dramatically increases viability in the coming years. 11:59Links:▶️ Previous episode: https://www.idg.podcastsmatter.com/episodes/29-it-s-conference-season-get-educated 📰 The article "Banks With Strong Digital CX Generate More Profits Than Peers": https://thefinancialbrand.com/news/digital-transformation-banking/financial-institution-digital-transformation-readiness-trends-120890/📧 Email David: [email protected]  🎯 Connect with David: www.linkedin.com/in/dlpspeaks  ✅ Learn more about David: www.davidpeterson.com 👨🏻‍💼 Consult with David: www.i7strategies.com ⛵ Sail with David:  www.i7sailing.com 

Ver todos los episodios