In this conversation, Matt Mueller and Linda Johansson-James discuss the evolving landscape of retail, emphasizing the importance of customer experience, the balance between e-commerce and in-store shopping, and the role of self-service technologies. They explore how retailers can better understand consumer needs and adapt to changing shopping behaviors, while also highlighting the significance of employee engagement and training in delivering exceptional service. The discussion paints a hopeful picture for the future of retail, where technology and personal interaction coexist to create a seamless shopping experience.Learn more about Linda:LinkedInhttps://irg-retail.com/Thanks for checking out this episode of innovate ON purpose. Learn more about Matt Mueller here:1. Website: https://themindfulinnovator.com2. LinkedIn: https://www.linkedin.com/in/mattmuellerinnovation/3. Facebook: https://www.facebook.com/Matthew.F.Mueller/4. Instagram: https://www.instagram.com/mattmuellerinnovation/5: Twitter: https://twitter.com/MattMuellerInv86. TikTok: https://www.tiktok.com/@mattmuellerinnovation

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