Infinity Insights & Impact Podcast

Infinity Insights & Impact Podcast

Por: Infinity
This snackable series lifts the lid on consumers' dialling habits. Brought to you by the award-winning Insights & Intelligence team at Infinity, each episode is packed with tips and tricks to help you deepen your understanding of customers, supercharge your campaigns, and deliver the A-grade experiences customers expect when they get in touch. You can learn more about their work here: www.infinity.co 
25 episodios disponibles

Latest episodes of the podcast Infinity Insights & Impact Podcast

S2 Ep.6 Get ready for Black Friday: Tips to optimise paid media campaigns 31/10/2024
S2 Ep.5 How to bolster bookings in travel with AI 23/07/2024
S2 Ep.4 The impact of Consumer Duty on compliance leaders 06/06/2024
S2 Ep.3 The impact of Consumer Duty on FSI marketers 23/04/2024
S2 Ep.2 Acing automotive marketing in 2024 12/03/2024
S2 Ep.1 Why marketers should be using Conversation Analytics in 2024 13/02/2024
S1 Ep.9 How to nail compliance monitoring 07/02/2024
S1 Ep.8 How to drive conversions with agent coaching 07/02/2024
S1 Ep.7 The key to effective agent training 07/02/2024
S1 Ep.6 Acing First Call Resolution (FCR) 07/02/2024
S1 Ep.5 Reducing Average Handling Times (AHT) 07/02/2024
S1 Ep.4 Understanding sales performance across multiple sites 07/02/2024
S1 Ep.3 Getting granular with call drivers 07/02/2024
S1 Ep.2 Identifying call drivers 07/02/2024
S1 Ep.1 What the heck are call drivers?! 07/02/2024
Special: Making MarTech work harder for insurance marketers 15/12/2020
Special: Are you connecting with what your customers care about? 15/12/2020
Special: Uncovering growth opportunities through Covid 18/11/2020
Special: What a brand definitely is, and what it definitely isn't 10/11/2020
Special: The affiliate trends of 2020 with Awin 08/10/2020
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