Frances West has a vast experience in making technology more inclusive, that started when she was at IBM. She believes that technology can be a great enabler of inclusion if we put humans—all of them, with all their differences—first from design to market. An inclusive approach will drive demand, user satisfaction and profitability.
She also shared her advice for startups and established companies on how to drive an internal inclusivity strategy, and her views on the future of DEI.
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