In the restoration world, chaos isn’t the exception—it’s the job description. When homes flood, pipes burst, or disasters strike, the clock is ticking, and someone has to make sure the right people, tools, and plans are in place fast. This week on In the Know with Steph and Joe, we’re joined by the Operations Manager from Restoration 1 of Cary, Josh Bidne, to talk about how you stay ready when every day could be someone’s worst day. We’ll break down the behind-the-scenes systems, preparation, and mindset it takes to keep a crisis-driven business running like a well-oiled (and occasionally soaked) machine

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