ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "🔓 4: Somebody’s going to eat your lunch"
Episode Synopsis
Defining “customer experience”, cultivating a customer-first culture, and building a program to meaningfully improve across key touchpoints. #SaveFerris: Ferris Bueller knew how to create an amazing experience Customer Experience: Jeff Bezos on customer-focus Shipping the org chart Cartoon: customer satisfaction metrics 100 of the Most Customer Centric Companies (2019) Resource: Customer Journey Program Template Sponsored by: Khoros software and services help you win, serve, and grow customers across social marketing, digital care, and branded communities.
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