ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "🔓 25: A Costco-sized warehouse full of Support Engineers"
Episode Synopsis
Working collaboratively with Customer Support to build a self-service community, ramping efficiency, and creating business value. Working with Customer Support: Deflection Brian's CMX 2016 Talk On Support Communities Community Launch Guide Brian's TSIA presentations: 2017 and 2018 Tribal Knowledge Brian's IS-CL Presentation on Calculating ROI Solution Rate Responsiveness Sponsored by: Vanilla cloud-based customer community software. Drive loyalty, grow sales, and reduce service costs
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