Join our CEO Denis Ahern, and Business Development Manager Helena O' Brien on the final episode of the Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.

A slightly different format, this special episode features Joe Pine, co-author of The Experience Economy, an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups.

The conversation revolves around the concept of the experience economy and its application in the hospitality industry. It explores the principles of the experience economy, its impact on guest and employee experiences, and the role of technology in enhancing these experiences.

Takeaways:

The application of the experience economy principles in the hospitality industry
The impact of technology on enhancing guest and employee experiences
The role of customisation and theming in creating memorable guest experiences


Chapters
00:00 - Introduction
09:24 - The Experience Economy
12:42 - Applying the principles in hospitality
18:08 - The role of technology
25:12 - The progression of economic value
32:26 - Innovation in hospitality
38:28 - The digital guest experience
46:02 - Key takeaways

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