Impact Weekly

Impact Weekly

Por: Johan Nilsson & Lincoln Murphy
Johan Nilsson CEO & Founder of Startdeliver and Lincoln Murphy, Thought Leader & Growth Architect (Sixteen Ventures) have a simple mission: equip Customer Success Professionals with what they need to excel at Customer Success. In Impact Weekly they address common questions and issues within Customer Success with concrete tips on how to approach and solve them.
81 episodios disponibles

Latest episodes of the podcast Impact Weekly

Variable Comp for CSMs: Motivation or Misstep? 27/06/2024
Predicting Customer Churn: Essential Metrics and Strategies 13/06/2024
Orchestrated Advocacy: Creating Social Proof without Overwhelming CSMs 06/06/2024
How to get your Customers to Advocate for you (References, Referrals, and Reviews) 30/05/2024
Upselling for Success: Why Simple Retention is a Red Flag 22/05/2024
Customer Success Beyond what they Pay: Using Customer Characteristics to Tailor their Experience 16/05/2024
Weaponized Incompetence: How Customers Get You to Do Their Work for Them (And How to Stop it) 09/05/2024
Maintaining Morale and Retaining Talent in Uncertain Times 03/05/2024
Beyond Revenue: Uncovering the True Value of Your Customers 25/04/2024
Efficiency Hacks for CSMs: Practical Productivity Ideas 19/04/2024
How to Build a Customer Advocacy Machine 11/04/2024
Customer Retention: Negotiation, Discounts, and Distractions 03/04/2024
Tailored Success: Navigating Customization in SaaS Without Losing Scale 28/03/2024
Engaging Customers at Renewal: Practical Strategies and Tactics 21/03/2024
Domain Experts as CSMs: Benefits, Challenges, and Strategies for Success 14/03/2024
Retention Reimagined: From Fighting Fires to Ensuring Success 06/03/2024
The Future of Customer Success? AI, Automation, and Appropriate Experience 28/02/2024
The Future of Customer Success: Essential or Endangered? 21/02/2024
It's a Trap! How to Avoid These Common CSM Pitfalls 14/02/2024
Common Traps for CSMs to Avoid (and How to Actually do That) 08/02/2024
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