Episode Synopsis "A Complaint is a Gift"

How can a complaint be a gift? Taken from the book, A complaint is a Gift, Richard discusses an effective and repeatable complaint response formula. Learn how to use a client and customer issue to drive effective organizational change. Music: Computer by State Shirt Music can be found at freemusicarchive.org. Music has been altered and repurposed for and by Richard Dvorak of The Illuminate Business Advisors Podcast. 2018 Richard Dvorak and Illuminate Business Advisors. All Rights Reserved.

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