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Listen "What J.D. Rockefeller said. The Culture Catalyst for Your Hotel. Why culture is so important for your staff retention and beyond."
Episode Synopsis
In this special debut episode, ILHA Suite Talk: NexGen Guest Edition, host Stephen Danelian, Principal Business Development, NexGen Guest, is joined by top industry voices to explore the invisible force that drives great hospitality: culture.Guests include:Vaibhav Garg, Group Director of Human Resources, Canouan GroupLisa Cain, Associate Professor, Florida International University (FIU)Jeremy Zuber, General Manager, Ariel BVITogether, they discuss how today’s leaders can rebuild culture, earn loyalty, and inspire performance through values, transparency, and team empowerment.🎧 Topics covered:Building purpose-driven service teamsLeadership by exampleEmployee well-being and flexibilityCareer development and mentorshipOpen communication and real-time feedbackRecognizing staff as the foundation of successWhether you're managing operations, leading talent, or shaping the next generation of hospitality professionals—this episode delivers insight, connection, and action.Follow the podcast and explore more insights at ilha.org🔗 Discover guest-facing tech solutions at nexgenguest.com
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