Customer Experience Measurement and Management in 2025 with Michael Brandt

ICS Podcast: Everything Digital
28/03/2025 40 min

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Episode Synopsis

<!--td {border: 1px solid #cccccc;}br {mso-data-placement:same-cell;}-->Customer experience expert Michael Brandt joins us to discuss the power of CX in 2025 and the need to use customer insight to drive practical action. From qualitative and quantitative measurement to the importance of 'closing the loop' with customers, this episode outlines how the voice of the customer can become part of everyday business life

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