Episode 1: Humanity Check: Do You Pass? Welcome to Human at the Counter, the show where we explore what it really means to lead, serve, and connect in a world that sometimes feels like it’s running on autopilot.In our premiere episode, host Elizabeth Riede kicks off the conversation about where hospitality is headed in the age of AI, automation, and convenience culture.We ask a big question facing hospitality professionals: Are we using tech to release people or to replace them?To explore that, we’re joined by two incredible guests who live at the intersection of operational intelligence and real-world empathy:Page Schult, CEO and Co-Founder of TopangaAdam Bailey, CTO, President and Co-Founder of TopangaTogether, we dig into:The "Humanity Check" and what it means to show up fully human in a world of bots and touchscreensHow AI and automation can empower more meaningful service, not lessThe ethics of personalization, digital empathy, and guest trustThe future of foodservice leadership when machines take over the mundaneWhether you’re a hospitality pro, foodservice operator, tech designer, or just someone who misses real eye contact at checkout, this episode will give you something to chew on. Because the future of service might be automated,but humanity is still up to us.Guest BiosPage Schult, CEO and Co-Founder, TopangaWith deep experience across CPG, grocery, and digital strategy, Page is passionate about fixing legacy systems through thoughtful, human-centered design. At Topanga, she leads efforts to reduce waste and complexity in kitchens, proving that sustainability and business results don’t have to be at odds.Adam Bailey, CTO, President and Co-Founder, TopangaAdam blends philosophy, data, and machine learning to create AI tools that are actually used in real kitchens. Previously at Sweetgreen, he helped scale intelligent operations across hundreds of stores. Today, he leads Topanga’s tech and product strategy, building tools that respect both margins and teams.Topanga is building the future of kitchen intelligence: operational AI that helps foodservice reduce waste, save time, and improve margins. Their solutions work with kitchen teams, not against them, and they’re already serving more than 500 kitchens nationwide. Learn more at ⁠topanga.io⁠.Human at the CounterHosted by Elizabeth Riede#HumanAtTheCounter #HospitalityTech #FoodserviceLeadership #AIinHospitality #TopangaAI #HumanMoments #OperationalExcellence

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