Communities are more than just a collection of houses and amenities; they are living entities that thrive on safety, service, and engagement. I'm excited to have Curt D. Avery as our guest on this episode. Curt is an amazing man who works as the corporate trainer for the Highlands Ranch Community Association. He is essential to making sure that the HRCA operates efficiently and that all team members are properly instructed in customer service and safety procedures. Curt's efforts play a major role in the excellent job the HRCA team does of caring for us as members of the community. 

We talked about:

Curt's role as the corporate trainer for HRCA.



Customer service training and its impact on community satisfaction.



Curt’s perspective on the value of investing in staff training.



Success stories and achievements in HRCA’s training initiatives.



The continuous improvement process for training programs.



How community members can expect to benefit from these future plans.


Learn more about HRCA: https://hrcaonline.org/

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