Using Negative Feedback Positively

How to Deliver Outstanding Events that Creates Engagement and Memorable Experiences
23/08/2018 17 min

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Episode Synopsis

Bad customer reviews, no matter how few, can have a tremendous voice on their experience and shouldn't be overlooked. Stephen and Marie touch on the best way to handle negative situations and turn them into a positive outcome.

Marie, CEO of La Jolla Cosmetic Surgery Centre & Medical Spa and creator of RealPatientRatings, is known for her dedication to creating great patient experiences that strengthen and grow aesthetic practices.

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