One of the things that people forget is that the client experience doesn’t just start once they officially become a client, it starts from the very first time they get introduced to you. At The Launch Guild, we have done a huge amount of work on this year. My guest today, Erika Tebbens, is a Business Growth Strategist for female and gender-expansive entrepreneurs. She is here to talk about elevating the client experience and what that looks like. We talk about:What a client experience includesHow language choice plays a part in attracting the right people and repelling the wrong onesHow selling starts from the point of messaging that personThe pieces of a good-feeling relationship with clients from the very beginningHow you can build and nurture that good-feeling relationship with themWhy a follow-up system is importantHow referrals affect the client experienceOne thing you can do this week to cultivate better client relationships in order to get raving fansThe free download she created to help you achieve a strong sales method and a framework for your discovery callsVisit thelaunchguild.com/podcast for more info! Hosted on Acast. See acast.com/privacy for more information.

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