How can embracing technology not only streamline operations but also enhance guest experiences in the hospitality industry? In this episode, Arno Sonderfeld, Managing Director of MK Hotels, reveals the transformative power of tech in modern hotel management.Key Takeaways:Discover how MK Hotels leverages the open API of their Property Management System (PMS), Apaleo, to create seamless integrations that enhance operational efficiency and guest satisfaction.Learn about the innovative development of a custom check-in kiosk in collaboration with hardware and software vendors, showcasing a unique approach to guest self-service.Understand the importance of data-driven decision-making through tools like Juyo Analytics and how MK Hotels uses feedback from both guests and staff to continuously refine their tech stack.

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