How do you build a connected tech ecosystem for 42 luxury properties, across trains, safari camps, river cruises, and hotels, in multiple legal jurisdictions?In this episode of Hospitable, host Rob Napoli sits down with Tiago Alves of Belmond to unpack one of the most ambitious digital transformations in global hospitality. From fragmented PMS systems to a unified, cloud-based platform, with 40+ integrations and an in-house API layer, Belmond’s journey is a masterclass in data unification, change management, and making hospitality tech actually work for people.🧩 Topics Covered- From duplicated guest profiles to a single source of truth- Why Belmond built its own API & integration layer- The role of “property champions” in driving adoption- Legal, tax & compliance realities of cloud PMS across multiple countries- Lessons from delayed go-lives—and what they’d do differently- How Belmond automates the predictable so staff can focus on guestsIf you're leading a PMS migration, building a hotel tech stack, or struggling with data silos, this episode is a blueprint you can’t afford to miss.📢 Like, subscribe, and drop a comment: What's your biggest challenge in connecting your hospitality systems?🔗 Learn more: https://www.omniboost.com🔗 Explore Belmond: https://www.belmond.com⏱️ Timestamps00:00 Cold Open: Building a Connected Ecosystem01:14 Meet Tiago & Belmond’s Tech Award02:12 “Just Another Tech?” – Why This Project Mattered03:23 20 Years in Hospitality Tech04:27 Who is Belmond? A Diverse Luxury Portfolio05:14 The Problem: Fragmented PMS Databases06:42 Finding the Right Partner in a Legal Landscape08:20 Involving Cross-Functional Teams from Day One10:00 Property Champions & Local Ownership11:37 Balancing Standards & Local Needs13:19 Change Management & Tech Aversion19:03 Delays & Building an In-House API Layer22:35 Scaling to 40+ Integrations26:05 Go-Live Realities: Migration & Cleanup29:06 Owning the Data Pipeline31:38 What Tiago Would Do Differently36:26 Automating the Predictable to Free Up Staff44:18 How to Reach Tiago & Closing ThoughtsConnectTiago Alves: https://www.linkedin.com/in/talvesBelmond: https://www.belmond.comRob Napoli: https://www.linkedin.com/in/robnapRob Napoli: https://www.robnapoli.comOmniboost: https://www.omniboost.comShow Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, http://www.brokenframesstudio.com#hospitalitytech #hotelpms #belmond #cloudpms #hotelsoftware #hospitalitydata #systemsintegration #hospitalityapi #hoteltechnology #dataplatform #aiforhotels #hospitalityautomation #hotelmanagementsystem #pmsintegration #connectedhospitality

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