ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "144. Sales, Customer Service, and Communication"
Episode Synopsis
Learn how to: define what customer service involves; establish client relationships; communicate on the phone effectively; represent the program, company or organization; make a good first impression; identify and target clients; define the value of effective communication, including written, oral and non-verbal communication; build good client relationships; serve people with disabilities; develop methods to handle complaints; and list several ways to maintain professionalism.
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