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Listen "ITeS and AI: Shaping Tomorrow's World of Work"
Episode Synopsis
If there is one industry where AI is almost a ‘natural fit’ for building a competitive edge, it is IT-enabled services (ITeS).
In this riveting episode, SatJ speaks to Swaminathan R, Chief People Officer at WNS Global Services, to explore the evolving landscape of recruitment in the Information Technology-enabled Services (ITeS) industry, with a focus on the game-changing role of Artificial Intelligence (AI). Join us on this journey through the fascinating fusion of AI and ITeS recruitment. Whether you're a recruiter, industry professional, or AI enthusiast, this episode promises valuable insights and engaging discussions.
(01:00) Introduction
(01:51) Part 1: Understanding the ITES Landscape
(2:02) Can you share your perspective about the recent advancements in the Indian ITeS sector and its significance on the global business ecosystem today?
(2:15) How have recent advancements in AI and technology affected the demands for talent in the ITeS sector, and how are companies adapting to this change?
(6:10) Part 2: AI's Impact on ITES Recruitment
(6:10) How is AI reshaping recruitment practices in the ITeS industry?
(10:20) Can you give a very practical example of how let's say generative AI is impacting or transforming a business process in very simple terms?
(13:10) Part 3: Navigating Challenges and Transforming TA in ITeS
(13:10) What are some of the common challenges regarding AI-powered recruitment in the ITeS sector? What are the best ways to overcome these challenges and maximize the benefits of AI-driven recruitment?
(16:50) Any specific tips you want to give to students who are studying on these campuses? How can they be industry-ready over the next two to three years?
(19:37) What upskilling initiatives are leading the way in building a highly skilled and adaptable workforce that thrives in the future of work?
(21:58) Part 4: The Future of AI in ITeS Recruitment
(22:02) How do you see India preparing itself for this AI challenge or the whole generative AI space? Do you think India is preparing itself again, not necessarily from a demand side or from a supply side, but as a country in your experience?
(24:49) Q&A
(24:57) Considering the evolving landscape and the influence of AI on work dynamics, what are your thoughts on the recent 70-hour workweek debate?
(25:37) So we spoke a lot about how AI is going to impact the recruiting industry. So, What are things that it cannot, where AI cannot make a difference in the recruiting process?
(26:00) In the near horizon, let's say a two to three-year term if you're excited about something and you're looking forward to something that AI is capable of doing, what is that?
(27:20) What is it that you dread the most with AI coming in?
(28:25) What is your top advice to somebody young who wants to make it big in the industry that you represent, where, you know, business processes are getting transformed
(30:20) Part 4: Closing Thoughts
In this riveting episode, SatJ speaks to Swaminathan R, Chief People Officer at WNS Global Services, to explore the evolving landscape of recruitment in the Information Technology-enabled Services (ITeS) industry, with a focus on the game-changing role of Artificial Intelligence (AI). Join us on this journey through the fascinating fusion of AI and ITeS recruitment. Whether you're a recruiter, industry professional, or AI enthusiast, this episode promises valuable insights and engaging discussions.
(01:00) Introduction
(01:51) Part 1: Understanding the ITES Landscape
(2:02) Can you share your perspective about the recent advancements in the Indian ITeS sector and its significance on the global business ecosystem today?
(2:15) How have recent advancements in AI and technology affected the demands for talent in the ITeS sector, and how are companies adapting to this change?
(6:10) Part 2: AI's Impact on ITES Recruitment
(6:10) How is AI reshaping recruitment practices in the ITeS industry?
(10:20) Can you give a very practical example of how let's say generative AI is impacting or transforming a business process in very simple terms?
(13:10) Part 3: Navigating Challenges and Transforming TA in ITeS
(13:10) What are some of the common challenges regarding AI-powered recruitment in the ITeS sector? What are the best ways to overcome these challenges and maximize the benefits of AI-driven recruitment?
(16:50) Any specific tips you want to give to students who are studying on these campuses? How can they be industry-ready over the next two to three years?
(19:37) What upskilling initiatives are leading the way in building a highly skilled and adaptable workforce that thrives in the future of work?
(21:58) Part 4: The Future of AI in ITeS Recruitment
(22:02) How do you see India preparing itself for this AI challenge or the whole generative AI space? Do you think India is preparing itself again, not necessarily from a demand side or from a supply side, but as a country in your experience?
(24:49) Q&A
(24:57) Considering the evolving landscape and the influence of AI on work dynamics, what are your thoughts on the recent 70-hour workweek debate?
(25:37) So we spoke a lot about how AI is going to impact the recruiting industry. So, What are things that it cannot, where AI cannot make a difference in the recruiting process?
(26:00) In the near horizon, let's say a two to three-year term if you're excited about something and you're looking forward to something that AI is capable of doing, what is that?
(27:20) What is it that you dread the most with AI coming in?
(28:25) What is your top advice to somebody young who wants to make it big in the industry that you represent, where, you know, business processes are getting transformed
(30:20) Part 4: Closing Thoughts
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