An inside look at BART’s customer call center

Hidden Tracks: Stories from BART
08/12/2016 3 min
An inside look at BART’s customer call center

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Episode Synopsis

You won’t believe some of the questions that people ask when they dial up our customer call center. In the latest edition of “Hidden Tracks: Stories from BART” we take an inside look at the call center, which is open 365 days a year. We hear from some of the longtime staffers at the center and see what it’s like to handle hundreds of calls a day from across the Bay Area and the world.

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