On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to talk about one of the most overlooked departments in a lot of companies when it comes to KPIs. It's a lot more than just answering calls in a modern day Trades call center.This is the speed run edition, and we'll go more in-depth with the next episode. Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

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