Hey! Welcome back to HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air)! On this episode, Kat and David sat down and recapped David's 31 Days of Halloween Challenge (where he watched a horror movie every single day of October, and he even rated a few of them), and then they talk about the 4 Pillars of a Trades Contact Center.These pillars are:Customer ExperienceBooked LeadsField SupportDepartment CultureTo reach out to HeroTalk, please email [email protected] OR reach out to Kat or David on LinkedIn, our preferred Social Media Stomping Grounds.Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

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