OPERATIONAL EXCELLENCEWhat is it? Why do I need it? How do I get it?We’ve established that change is often a reaction to internal or external forces. But it can also be purposeful and intentional and part of the culture of the organization, department or team. The term operational excellence by itself sounds abstract and lofty. Here’s how I define it: Operational Excellence is a way to create intentional change before it becomes a crisis or barrier to executing strategy, growth or business continuity. It  is a philosophy or culture where problem-solving, teamwork and leadership focus on improving the daily activities in the workplace, in order to serve the customer and meet the needs of the business, while keeping the employees positive and empowered in the process. Operational Excellence is to an organization what weeding is to your backyard garden. It is hard work, it is not always fun, it takes discipline, commitment, the right tools, but it is necessary in order to get the results you want. If you ignore a garden for a length of time, it will become overrun with weeds.You need it to keep your organization nimble, healthy and productive, as well as positioned for growth.How do we get it?Get buy in. Get the right people in the room. Get it on the calendar. Develop a list. Limit the number. Keep a parking lot. Then start weeding. And don’t forget to LEAD. Change can be purposeful and necessary, or a reaction to internal and external forces. Creating and committing to a culture of Operational Excellence will free up resources, improve the customer and employee experience, streamline and scale processes, which will ultimately position your organization for the future and growth and allow you to accommodate change in whatever form it comes.Remember, we are Here to LEAD and that involves the ability to advance change. Tune in to find out what steps you can take to bring Operational Excellence to life on a daily basis. www.kellybargabos.com/podcasts.htmlThe book is available! Here to Lead: Mastering the Art of Leadership In Order to Execute Strategy, Advance Change, and Drive Results is available in paperback, ebook and audio. You can purchase on Amazon or Barnes & Noble Online. Visit www.kellybargabos.com to listen to all past episodes and/or connect with Kelly.

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