The episode takes listeners behind the scenes at Habersham EMC, spotlighting the Member Services team—the frontline staff who are often the first point of contact for customers. Through a candid Q&A format, these team members share insights about their daily work, the challenges they face, and what drives them to deliver excellent service. Listeners get a deeper appreciation for the people who keep HEMC running smoothly and how their commitment shapes every member’s experience.

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