Most of us strive to be kind and understanding of others. However, in this distressed world we might not realize how much can be at stake. Those who suffer the most often suffer invisibly. When we have an interaction in which we were not at our best with someone we know, we can circle back and apologize and make things right. However, with strangers out in public, we often do not have that opportunity. As a result, perhaps there is little margin for error. We have the power to create positive memories or negative memories in others. When we are not kind, understanding, or merciful; without realizing it, our interaction with that stranger could be like the Jenga block in their life that destabilizes them, takes away hope, and causes them to give up.

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