Generational differences may get laughs online, but in the workplace, productivity can suffer when older and younger workers struggle to communicate and find common ground. Mimi Nicklin, a business coach and advertising executive, argues that older managers should spend less time forcing their Millennial and Gen Z employees to conform to company culture and more time listening. But Nicklin says listening isn’t enough. Practicing empathy across generational divides is key to improving team collaboration and creating better business and individual outcomes – and that can go both ways.

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